Late Check Out**

• We're excited to help make your stay as enjoyable as possible! If you’d like a late check out, just get it preapproved by your cleaning manager within 48 hours of your departure. Remember, if you check out just thirty minutes after the usual 10 AM, there’s a small $25 fee, but no worries for preapproved late check! We’ll do our best to accommodate everyone’s needs.​

Cancellations**

• We totally understand that plans can change, and we’re here to make cancellations as smooth as possible! Just let your cleaning manager know at least 48 hours in advance to avoid any extra fees.-minute cancellations may incur a fee of up to 25% of estimated cost, but if you give us a heads up outside of that timeframe, you’re in the clear!​

Pools & Spa**

• Our amazing Northern Shores Cleaning Company team is here to assist, but please keep in mind we’re not pool and spa professionals. We’re happy to perform basic maintenance as directed by you, but we aren’t liable for any damages. Let’s keep everything enjoyable and stress-free!

Pet Fee**

• We don't charge a standard pet fee at Northern Shores Cleaning Company. If we are in a situation where we feel it will take additional time to clean short term rental. We will add-on an additional charge for "Excessive Pet Hair/ Waste".​